Many players have questions about Tez888 app before they deposit their first euro — here are the honest answers. This guide covers account creation, wagering math, payment methods, and common issues, helping you play with confidence.
Before You Start
- Ensure you meet the legal age requirement (at least 18 or higher in your country).
- Have a valid email and phone number for verification.
- Prepare a government-issued ID for KYC checks before any withdrawal.
- Use a strong, unique password and enable two-factor authentication if available.
- Check the restricted countries list to verify your eligibility.
- Remember that winnings from Curacao-licensed casinos may be subject to local income tax — consult a tax advisor.
Creating Your Account
- Open the official website in your browser or launch the progressive web app (PWA) from your home screen.
- Click the «Sign Up» button on the homepage.
- Enter your full name, date of birth, email, phone number, and address.
- Select your preferred currency and set a secure password.
- Enter any bonus code if applicable, then accept the terms and conditions.
- Confirm your email by clicking the verification link sent to your inbox.
- Make your first deposit to activate the welcome bonus.
Wagering Calculation
Wagering requirements determine how much you must bet before bonus funds become withdrawable. For example, a 100% bonus up to €500 with a 35x wagering requirement on the bonus amount means: if you deposit €200, you receive a €200 bonus. The total wagering amount is €200 × 35 = €7,000. The formula is:
Wagering Requirement = Bonus Amount × Wagering Multiplier
You must place bets totaling €7,000 before the bonus is released. Not all games contribute equally: slots count 100%, while table games may count only 10%. For instance, a €10 bet on blackjack (10% contribution) counts as €1 toward the requirement, so slots are faster. Assuming a 3% house edge on slots, your expected loss during wagering is 0.03 × €7,000 = €210, meaning you may end up with less than the original bonus.
Watch a step-by-step example of wagering calculation.
Licence & Player Protection
The platform operates under a Curacao eGaming license, which provides a baseline level of oversight. SSL encryption protects your data, and responsible gaming tools (deposit limits, self-exclusion, reality checks) are available. Important: Curacao-licensed casinos are not regulated by EU bodies, so winnings may be taxable in your country. Always verify your local laws.
Banking & Payments
The following table shows typical payment methods and processing times:
| Method | Deposit Speed | Withdrawal Speed | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 1–3 business days | None |
| Skrill/Neteller | Instant | Under 24 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
| Bitcoin | Up to 1 hour | Up to 24 hours | Miner fee |
Common Problems & Fixes
- Unable to log in: Check caps lock, correct email, and use the «Forgot Password» link to reset your password.
- Withdrawal pending for days: Ensure KYC documents are submitted. Contact support if processing exceeds the stated timeframe.
- Game not loading: Clear browser cache, update your browser, or try a different device. Reinstall the PWA if needed.
- Bonus not credited: Verify you used a correct bonus code and met the minimum deposit. The bonus may require a deposit of at least €20.
- Account locked after multiple login attempts: Wait 15 minutes or contact support to verify your identity.
- Slow withdrawal on weekends: Withdrawals are processed on business days only. Plan your request accordingly.
Common Questions
How do I create an account?
Click the «Sign Up» button on the homepage, fill in your details, verify your email, and make a deposit.
What documents are needed for verification?
You will need a government-issued ID, proof of address (e.g., utility bill), and possibly a selfie with your ID.
How long do withdrawals take?
E-wallet withdrawals are usually under 24 hours, card withdrawals take 1–3 business days, and bank transfers can take 3–7 business days.
Can I play on mobile?
Yes, the platform is fully optimized for mobile browsers and offers a progressive web app (PWA) that can be added to your home screen.
Is there a no-deposit bonus?
Promotions vary over time. Check the promotions page for any no-deposit offers, which are typically limited to free spins or small bonus amounts.
What is the wagering requirement for the welcome bonus?
The standard welcome bonus has a 35x wagering requirement on the bonus amount, but always check the specific terms at the time of claiming.
How secure is my data?
SSL encryption protects all data transmission, and the platform follows standard data protection practices. Two-factor authentication adds an extra layer.
What currencies are accepted?
EUR, USD, BTC, and several other cryptocurrencies are accepted. Check the deposit page for a full list.
How do I close my account?
Contact customer support directly to request account closure. If you need a self-exclusion period, they can arrange that as well.
Extra Tips
The table below compares deposit and withdrawal speeds across common payment methods:
| Payment Type | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallets | Instant | Under 24 hours |
| Credit/Debit Cards | Instant | 1–3 business days |
| Bank Transfers | 1–3 business days | 3–7 business days |
| Cryptocurrency | Up to 1 hour | Up to 24 hours |
Always verify the current processing times on the site, as they may change. For fastest withdrawals, use e-wallets or cryptocurrency.
This guide covers the essentials of using the platform. Always gamble responsibly and check the specific terms for your jurisdiction. If you have further questions, the support team is available 24/7.